After-sales service acceptance conditions
1. Customers who need to return the goods due to non-product performance problems such as inconsistent actual quantity, inconsistent specifications and models, appearance defects, damaged packaging,etc., shall apply for return within the acceptance period, which shall not exceed 1 month after receiving the goods, and the delay will not be accepted. Customers who need to return the goods due to product quality problems can apply for the return of the goods within 3 months after receiving the goods, and the delay will not be accepted.
2. For returned products, please be sure to keep the complete original package (including outer packaging and inner filling) to ensure that the goods are in unused, untested and resold state. The goods label is the proof of VANTCORI coordinating with the supplier. If it is lost, it will not be accepted.
3. If the product applies for return due to product quality problems, the customer shall provide a detailed performance test report in Both Chinese and English as the basis for negotiation between VANTCORI and the supplier. If necessary, the customer shall also provide a third party test report approved by both parties.
4. If the customer requests a return or refund, it shall provide the order number, product picture, label and detailed problem description of VANTCORI.After verification by VANTCORI, VANTCORI has the right to exchange, refund and return for the customer.
After-sales service is not accepted
1. Damage and loss of the original packaging and cargo labels.
2. Products already used / tested on the machine.
3. Non-product performance problems, delivery over 1 month; product quality problems, delivery over 3 months.(Subject to the date of delivery)
4. In any case, the seller will not accept a return or exchange request for products marked or informed by the buyer on the https://www.VANTCORI.com/ as NCNR(non-refundable and non-exchangeable); Due to the special needs of customers or specially customized products, do not return or exchange.
5. Misbooking caused by the customer's own reasons.
6. If the product is returned without authorization due to the customer, VANTCORI will not refund to the customer and the return fee shall be borne by the customer.
Fake compensation
For goods identified as fake by authoritative third-party testing institutions, VANTCORI will refund the full amount of the payment and compensate according to the value of the fake goods (excluding tax), and the compensation will not exceed $60,000 for a single order.
After-sales service processing time
After the customer submits the after-sales application, the VANTCORI after-sales personnel will accept and give feedback within 3 working days.
After-sales service processing results
Customers can inquire about the relevant acceptance results and processing progress through the following contact information.