Delivery method and freight borne
VANTCORI supports a variety of express delivery methods such as UPS/FedEx/DHL etc.,and customer door-to-door pickup. Freight is borne by the customer, the customer can choose to use their own express account, or prepaid freight and VANTCORI will arrange transportation.
Delivery time and order tracking
Inventory orders will be processed after VANTCORI receives your payment. Orders usually take 2-3 days to process before shipping.
For multi-model orders, packages will be shipped once all items are ready for shipment, please refer to the lead time information for the corresponding model before payment.
Once your order has been picked up by the Courier company, you will receive an email notification with order tracking information and you can check the logistics status of your order via email.
Delayed delivery
1. Special instructions are included on the order
2. New customer orders require security verification or address verification
3. Credit cards have security issues
4. The account has credit problems
5. Further review of import and export compliance in relevant countries or regions
6. Affected by extreme weather, post office delays, customs clearance, local protests, strikes, epidemics, and other force majeure factors
In such cases, VANTCORI cannot guarantee 100% on-time delivery, but we will try our best to make you receive the package as soon as possible.
Change the shipping address/bill address
If you need to change the order address, please contact the customer service staff to provide the VANTCORI order number and your new address information.
VANTCORI cannot guarantee a successful address change if your order has already been shipped, so please check the address information carefully before submitting your order. If the package has already arrived in the destination country, you can try to contact the local Courier company or post office directly to change the delivery address.
Note: Change of address may incur additional costs, all additional costs should be borne by the customer.
Customs, duties and taxes
VANTCORI's trade term is FCA, and customers are required to pay any fees charged by the destination government or customs, including but not limited to: customs duties, taxes and any additional fees charged by the Courier company. Once the original package has been shipped, VANTCORI will not be responsible for any additional charges.
Because customs policies vary widely, VANTCORI is unable to tell what the fees may be. Therefore, please contact your local customs or the appropriate logistics company for more information.
Customs requirements are different in each country, please provide appropriate information regarding specific customs requirements when placing your order and VANTCORI will support you wherever possible.
For more information, please contact VANTCORI customer service staff.